When working with a student, remember to follow up with them to make sure that all of their issues have been resolved.  We may think that we have resolved their issue, unaware that they are still struggling.  By checking back in, we can make sure that there is nothing else that they need assistance with.  This also displays a genuine interest in helping the student to navigate the issue and find the needed solution.  We are MUSTANGS serving...

For the month of April, we will be focusing on the Key Engagement Principal: "Driving Consistency".  Let's continue to cultivate an environment where students experience consistency in their interactions with WNMU employees.  This can help to establish greater levels of trust between students and staff/faculty by allowing students to know that their concerns will be heard and their needs will be met.  So, let's make sure that in all our interactions with students, we are driving consistency to allow them to function within a transparent and fair atmosphere.  This will allow them to stay both well informed and engaged within the WNMU community .  This will ultimately help our students to achieve greater academic...

We all get busy and sometimes this causes us to rush things.  We know that when we try to rush through our work, it can create more mistakes and an overall diminished quality.  It can also cause us to miss important details when working with others such as our students or colleagues.  This is why it is important to take the time to slow down and be present.  By utilizing a more mindful approach to our daily tasks and interactions, we can enhance the quality of...

For the month of March, we will be focusing on the Key Engagement Principal:  "Instilling a Sense of Genuine Care".  Let's be sure to take the time to go the extra mile!  Giving our students that +1 service helps to instill a sense of genuine care.  When we take the time to really listen to what our students have to say, it helps us do our best to personalize service to meet the unique needs of each student.  Being present and showing that we understand the needs of each student helps to establish meaningful...

Show support for the learning and growth of those around you, whether it be the students here at WNMU or your colleagues.  We can continue cultivating an atmosphere of respect at WNMU by showing support and celebrating one another's achievements.  Be open to sharing your knowledge and skills with others to help them...

For the month of February, we will be focusing on the Key Engagement Principal: "Respect".  Let's all work together to cultivate an atmosphere of respect at WNMU!  Showing respect helps to strengthen our relationships and improve communication between one another.  It can also enhance productivity and cooperation within a team.  Respect is vital to sustaining a welcoming, diverse, and inclusive environment here at...

Showing gratitude towards one another helps to strengthen our relationships and create an atmosphere where we all feel supported, valued, and engaged.  When we show our colleagues that we recognize and appreciate all the work that they put into making a WNMU a great place, we help to create a more positive and collaborative culture!  There are different ways to show your gratitude, but remember that if you would like to recognize someone for their efforts, you can always submit a Mustang Moment by clicking the button...

For the month of January, we will be focusing on the Key Engagement Principal: "Positive Attitude". As we start off this new year, let us remember that our attitude affects not only us as individuals, but those around us as well.  Having a positive attitude can be contagious!  This can help create and maintain an atmosphere that contributes to the overall success of both students and employees at WNMU.  Having a positive attitude can help shift challenges into opportunities and make the path toward success more satisfying.  So, let's all emulate a WNMU can-do spirit and approach every interaction with a genuine desire to...

When working with either a student or a colleague, make sure you take the time to really listen to what they have to say.  When you listen attentively, showing empathy and an understanding of the individual's needs, then you strengthen trust and help to build a stronger relationship.  In the case of students who may be new to WNMU, using active listening skills can also help to foster a sense of belonging and assist us in anticipating their...

For the month of November, we will be focusing on the Key Engagement Principal: "Driving Consistency". This means creating an environment where students can go to any department on campus and find a member of the WNMU team who is willing to advocate on their behalf.  When you find yourself in this situation, make sure that you take the necessary steps to assist the individual who has come seeking help.  This could be as simple as getting them in contact the correct person or department.  Show them the +1 service that we strive for at...